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Private deploymentCustomer Support AI: a voice and WhatsApp agent for every call and chat
An AI support agent for phone calls and WhatsApp that answers from your own business knowledge base: hours, prices, policies and FAQs. Every customer, call, transcript and recording lands on one dashboard, so you can see exactly what was said and step in when needed.
What it does
Voice agent
Picks up calls and answers common questions in a natural voice, at any hour.
WhatsApp replies
Answers the questions customers ask most, instantly, in the chat they already use.
Your knowledge base
Add your business details and FAQs once, and every answer is grounded in them.
Full call history
Customers, calls, transcripts, AI conversation history, events and recordings, all in one place.
Live dashboard
Watch conversations as they happen and review any of them later.
Small-hardware friendly
Designed to run on modest hardware, down to a Raspberry Pi for the front desk.
Good for busy front desks
Clinics, salons, repair shops, coaching centres and local service businesses that miss calls during the rush. The agent covers routine questions, and your team handles what needs a human.
Why owners like it
- Fewer missed calls and unanswered chats
- Every conversation recorded and searchable
- Tricky questions handed over to your team
- Answers based on your own information
- Customer data stays on your system
How the support agent handles a call or a chat
It picks up
A customer calls or sends a WhatsApp message. The agent answers at once, 24 hours a day, 7 days a week.
It checks your facts
It looks for the answer in the knowledge base you wrote: hours, prices, services and policies.
It answers or hands over
If the answer is there, it replies. If it isn't, or the case is tricky, it passes the conversation to your team.
You review
The transcript, the recording and every event are saved on your dashboard. You can search them later.
AI agent, voicemail or a cloud chatbot?
Most small businesses choose between three options. Here is how they compare on the things owners ask about.
| Voicemail | Cloud chatbot | Customer Support AI | |
|---|---|---|---|
| Answers the question straight away | No | Yes | Yes |
| Takes phone calls | Records a message | Usually chat only | Calls and WhatsApp |
| Answers only from your own information | - | Depends on the vendor | Yes, your knowledge base |
| Full transcript and recording | Recording only | Chat log | Both, on your dashboard |
| Where customer data is kept | Phone provider | Vendor's cloud | Your own system |
What you need to get started
- A short document with your hours, prices, services, policies and the questions customers ask most.
- A phone line and a WhatsApp Business number. WhatsApp has more than 2 billion users (Meta), so most of your customers already use it.
- A small computer to run it. It is designed for modest hardware, down to a Raspberry Pi.
Why keep recordings in-house
Call recordings hold names, numbers and sometimes health or payment details. In India, the Digital Personal Data Protection Act, 2023 makes the business responsible for how that personal data is handled. Keeping it on your own system means you decide who can see it and when it is deleted.
Under the Act, failing to protect personal data can lead to a penalty of up to ₹250 crore (MeitY: DPDP Act, 2023).
"As of today, WhatsApp supports more than 2 billion users around the world."
Customer Support AI questions
What can the agent answer?
Anything in the knowledge base you give it, such as opening hours, prices, services, policies and FAQs. For anything else, it hands the conversation to your team.
Can I see what the AI told a customer?
Yes. Every call and chat is saved with a full transcript and recording on your dashboard.
Where is customer data stored?
On your own system, in a local database, not in a third-party cloud.
Can I change what the agent says?
Yes. Edit the knowledge base and the agent uses the new information in its next answer.
Does it replace my front-desk staff?
No. It covers routine questions when your team is busy or closed. Anything that needs a person goes to your team.
Should customers be told they are talking to an AI?
We recommend it. Tell us during setup and the greeting will say it's an AI assistant.
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